Terms and Conditions

It is our number one priority to care for our customers and our terms and conditions are long and detailed but rest assured, we will always do our best to ensure you have the best possible experience when you choose to visit us, including our online store, workshops and events.

These Terms and Conditions, together with The Grace Files’ Privacy Policy constitute the agreement between us and our customers (you). This agreement prevails in the event that any other information on the Website is inconsistent with the terms of this Agreement.

mailto:[email protected] Please contact us if you would like any further information. We look forward to hearing from you.

Access to this Website

Welcome to our website. In accessing and using this website, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions. Our website is owned and operated by The Grace Files Pty Ltd (ABN: 65617569632).

Your Obligations

You must not:

  • post or transmit any material which in any way defames, harasses or offends any person, is obscene or which in any way may interfere with any other users of this website;
  • use this website in any way which may be in breach of any laws, rules or regulations or which may infringe any third-party rights; or
  • knowingly transmit any virus or take any action which may interfere with the operation of this website.

Third Party Content, Products and Services

Our website may contain information provided by third parties or products and services offered for sale by third parties. While we take all care with any third-party information on our website, we cannot accept any responsibility for reliance on this information and if you purchase any third-party products or services offered on our website, your legal relationship is with the third-party supplier.


Our website may contain links to other websites which are not under our control or which are not maintained by us. These links are provided for your convenience and information only. If you access these websites, you do so at your own risk. We cannot be responsible for the content of these websites and will not be liable for any damage caused or alleged to be caused by or in connection with your use of or reliance on any such content.

Intellectual Property

All contents of this website, including the software, design, text, graphics and any trademarks are owned by or licensed to us and are protected by these intellectual property rights. You must not reproduce or otherwise use any of the material on this website other than as we have expressly agreed to on our website; unless you have our prior written consent or you are permitted to do so by law.

Disclaimer & Limitation of Liability

We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or (other than as provided below regarding our returns policy) for any products sold via our website.

Unless expressly stated in these Terms and Conditions, all implied conditions and warranties are to the extent permitted by law, excluded. Where our liability cannot be excluded by law, our liability for a breach of a condition or warranty is limited, at our option to:

The replacement or repair of the products or the supply of equivalent products; or the payment of the cost of replacing the products or having the products repaired or of acquiring equivalent products.

Governing Law

Any legal issues arising out of the use of this website including any purchase of a product sold via our website, will be governed by the laws of New South Wales, Australia and by using this website you submit to the jurisdiction of the courts of that State.

Online Shop

All orders and purchases made through this website are subject to these Terms and Conditions.


Prices for the products and delivery and other charges displayed on this website are current at the time of issue, but may change at any time. All prices are in Australian dollars.

Orders and Payment

Your order is an offer to enter into an agreement with us. No agreement is created until your order and payment have been processed by us and we have sent you either a receipt or a notice that your chosen product is not in stock. Payment is required in full before delivery of the product will occur.

Goods and Services (GST) and Other Taxes

Prices displayed on this website are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on the Product.

Risk, Title and Delivery

Risk in the products pass to you on delivery. All intellectual property rights in the products remain with us.

Default by You

If you fail to make a payment or are otherwise in default under these Terms and Conditions, we may (without prejudice to any other rights we may have) immediately cancel any uncompleted orders or cancel or suspend delivery.

Cancelled/Declined Orders

Your order can be changed or cancelled by you at any time before your order is personalised (or if no items are personalised), shipped. We reserve the right to cancel an order if we believe that your order is fraudulent or you have otherwise breached these Terms and Conditions.

Change of mind returns

We do accept returns provided they are returned undamaged and in their original packaging. We will refund this return minus shipping costs. A copy of your invoice should be returned with the product. Any items that have been personalised may not be returned unless there is a quality issue with the product.

Other Returns

We will accept returns and provide you with an exchange or refund where:

  • the product is faulty or is not of merchantable quality; or
  • the product is not fit for its intended purpose; or
  • the product does not match the sample or our description.

We do not accept returns on personalised products unless there is an issue with the quality of the item.

Changes in these Terms and Conditions

We may vary these Terms and Conditions or any information contained on our website at any time.

Privacy Statement

This Privacy Statement applies to your use of our website.

We recognize that your privacy is important to you and we are committed to protecting your personal information.
Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.

Collection, Use and Disclosure

You may provide personal information to us to receive information about products or services offered through this website, to purchase products or to receive newsletters. This personal information may include details such as your name, gender, contact information and information on products you are purchasing.

By visiting our website, we may also collect information about your visit, including the type of browser and operating system you use, your server’s IP address, the pages you access and the information downloaded by you. We will try not to identify you or your browsing activities except where we are required to do so by a law enforcement agency or if your usage is causing technical issues for our website which may need to be resolved.

We may also use ‘cookies’ on our website which will involve the collection of information about you; to manage traffic, advertising and for other activities such as conducting surveys. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites then you may not be able to gain access to all of the content and facilities on this website.

We will only use any personal information we collect for the purpose for which you have provided it, for example, to purchase a product, unless you consent otherwise. We may also from time to time email you about information that we think might be of interest. You will always be provided with the option to opt out of receiving such information. We will not disclose any personal information collected by us to any third party, unless you consent or we are required or authorised to do so by law.

Our website may contain links to websites which are owned or operated by third parties. You should make your own enquiries as to the privacy policies of these third parties as we cannot be responsible for the privacy practices of these websites.

Access to and alteration of records containing personal information

We will take all reasonable steps to allow you to access your personal information and we will correct the information if we are satisfied it is incorrect.

Personal Information Quality

When you provide personal information to us we rely on the accuracy of that information. To assist with ensuring accuracy, please contact us if any of the details you have provided change.

Personal Information Storage and Security

Personal information that we hold on our systems is protected through the use of security procedures including physical, network and computer security. We will take all reasonable steps to destroy or de-identify any personal information held by us where it is no longer required. We will take all reasonable steps to protect personal information held by us from unauthorized access, disclosure, loss, misuse and alteration.

Any questions?

Read our FAQs, or contact us for more information.