FAQ

About our journals

  • Our journals are A5 in size but a little larger when they are in their box.
  • They are section sewn which means they will lay flat when you write in them.
  • They are covered in a premium linen cloth : Life + Notes is a mid grey colour, Love Letters To My Child is a soft blue / grey and Care + Notes is a dark navy linen.
  • Each journal includes beautiful photography.
  • Life + Notes and Care + Notes have clearly defined tabs for ease of use.
  • Each journal comes in a beautiful light grey box. The box is equally as lovely as the journals.

We hope you love them as much as we do.

What’s in the Kindness Kits?

Be Still cup – our cups are custom made and dishwasher safe and the words ‘Be Still’ serve as a reminder to take some time to pause and breathe.

Combardis Aromatic Mist – our Be Still aromatic mist has been custom made for The Grace Files with a beautiful blend of pure essential oils carefully chosen to promote a feeling of calm and rest. The mist can be sprayed on a pillow or in the air and gently inhaled.

Cashmere Hug – Our cashmere is beautifully soft and wonderfully nurturing. It is designed to offer warmth and comfort to the person wearing it. We think of it as a warm hug from the person who gives it to you. Please follow the care instructions included on the label.

Grace & Henry Bear – Grace and Henry are the most delightful companions a child could ever hope for. They love to be involved in life and are happy to go on adventures – even to the doctor! Grace and Henry feature in our Life + Notes journal.

Mama Maya baby swaddle – ethically made, these baby wraps are generous in size and beautifully soft. Please follow the care instructions that come with each wrap.

Ovvio Organic Tea – this Chamomile tea is made of the highest grade organic ingredients and each teabag offers a little bit of peace and calm in a cup and is a reminder to ‘be still’.

Do you gift wrap?

All of our products come beautifully gift wrapped. You may also choose to have a complimentary personalised message included on a card to go with your purchase. You will be able to include your message at checkout.

Do you ship your gift boxes internationally?

Yes, we are happy to ship our gift boxes anywhere in the world.

What are your shipping rates?

Australia: Flat rate of AUD $10.00 (incl. GST)

International: Shipping is calculated prior to check out where you will be able to choose from three different shipping options. We understand shipping from Australia can be very expensive and we are working on ways to share our products around the world in a more economical way. Thank you for your understanding.

Are duties and taxes included?

Our prices are listed in Australian dollars and are inclusive of GST for any order being shipped within Australia.

For international orders, our prices are exclusive of all taxes and duties applied outside of Australia. As the recipient, you are responsible for all import duties and local taxes levied by the country you are shipping to. Your package may not be released from customs until these payments are made. The Grace Files is unable to advise how much these duties will cost should they apply to your order.

What if I provide the wrong shipping address?

Please email us at [email protected] as soon as possible to make a change to your shipping address. We will not be responsible for any orders delivered to an incorrect delivery address provided by you.

Can I cancel or change my order with The Grace Files?

We think you’re going to love your order but if you do have a change of heart and you contact us before your order has shipped we can put a stop to your order and refund your payment in full.

If your order has already shipped, you may return it to us undamaged and in its original packaging for a refund minus shipping costs. Please include a copy of your invoice with the return. Please refer to our Terms & Conditions or email [email protected] for further information.

What is your return policy?

Your order is carefully inspected and lovingly hand packed prior to shipping. However, should you wish to return it, please refer to our Terms & Conditions or email us at [email protected] for assistance.

What is your privacy policy?

We think of our customers as family so, just like family, we treat you with the utmost respect and care. Your privacy is important to us and all information you provide us with is collected and held in accordance with Australian privacy laws.

We would love to stay in contact with you via the details you give us when you order or sign up to our newsletter but you may opt out at any time by unsubscribing.

For more information, please refer to our Privacy Statement in our Terms & Conditions.

Can we help you further?

If you cannot find the answer to your question, please contact us.

LET THE WRITTEN WORD HOLD YOUR STORY GENTLY IN ITS HANDS

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